FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Estimated Time of Arrival
APEC ships with FedEx and US Postal Service (USPS) for our deliveries. Please refer to the table below for an estimated delivery date.
SmartPost (8-14 business days)
Standard Ground (4-6 business days)
Express Saver (3 business days)
Second Day (2 business days)
Next Day (1 business day)
Business days are Monday - Friday, excluding holidays. SmartPost packages will be delivered by US Postal Service. See map for actual time in transit.
Return Policy
Products can be returned within 30 days from the date of invoice. Please carefully review APEC's Return Policy details and conditions below. APEC reserves the right, at its sole discretion, to change, modify, add, or remove portions of this Return Policy, at any time. It is your responsibility to check this Return Policy periodically for changes. This Return Policy is only applicable for products purchased directly from FreeDrinkingWater.com.
Products
Below are some common questions about our products
How to heat it?
The machine adopts the newly upgraded rare earth thick film heating technology. It adds water while heating. It can quickly heat the water to the specified temperature and achieve rapid heating in 3 seconds. It does not require inner tank heating. It can boil and drink water immediately, making it more convenient and more secure for you to use.
How big is the water tank/how long does it take to filter/where is the cleaned water?
The water tank of our machine is 5 liters in total, and the mineral water bottle is 1.3 liters. It takes 5 minutes to filter a pot of water. We can filter the water at the same time, so we don’t have to worry about the filtration speed. The cleaned wastewater will temporarily stay in the wastewater tank at the bottom of the water tank. After the machine reminds you to change the water, the wastewater will flow back from the wastewater pipe to the tap water tank. When we change the water, just lift it up and dump it.
Can I drink it directly without boiling it?
This water purifier adopts (aerospace RO and mineral spring technology). You only need to pour tap water manually. After filtering, it is drinking water. The water quality reaches the mineral water limit indicator GB8537, which can be compared with Baisuishan and Evian. , so you can drink it directly no matter how high the temperature is. You can also specify the water temperature with one click, and it will be hot in 3 seconds. We buy water purification products just so that the filtered water will be of good quality, safe to drink and convenient to use.