At NatureFlow, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our return and warranty policy below.

We accept returns within 30 days of receiving your product under the following conditions:

Return Requirements

• All items must be returned in their original packaging and in the same condition as received.
• Customers are responsible for return shipping costs, unless the return is due to a product defect or malfunction.
• If the product has been used but is not defective, an administrative fee will apply:
    - F4 product: $69.9 per unit
    - Y6 product: $99.9 per unit
    - Note: This fee is in addition to return shipping costs.
• This return policy applies only to orders within the continental United States.

• Returns are not accepted after 30 days, except in cases of product malfunction covered under warranty.
• If a defective product is returned after 30 days, it will be handled under the warranty terms.
• Email: service@natureflow.io
  

Step 1: Contact Us First
 Before returning a product, please contact our support team to initiate the return process:

• Email: service@natureflow.io
• Provide the following information for a smooth return process:
    - Order Number
    - Full Name
    - Purchase Date
    - Reason for Return
    - Machine Status (e.g., working condition, defects, or issues experienced)
    - Photos of the Product (Required for defective returns)
• For Defective Items:
    - To qualify for free return shipping or a replacement, please provide clear photos or descriptions showing the defect before the return is approved.

Step 2: Prepare the Return Package

• Products must be returned in the original packaging, free from external damage.
• For defective products, packaging condition will not affect return eligibility.

Step 3: Provide Tracking Information

• Once your return has been shipped, email us the tracking number for verification.
• Refunds will be processed within 7-10 business days after receiving and inspecting the returned product

Defective Products (Quality Issues)

• NatureFlow covers return shipping for defective products.
• Customers are eligible for free replacements or repairs.

Non-Quality Related Returns

• Customers are responsible for return shipping costs.
• Refunds will be issued after inspection to ensure the product is in an acceptable condition.
• Refunds will be processed within 7-10 business days after receiving the returned product.

Shipping Recommendations

• We strongly recommend using a traceable and insurable shipping method, as NatureFlow is not responsible for lost or damaged returns in transit.
• If a return package is lost in transit, customers must file a claim with the shipping carrier.

Product Condition for Returns

• All returned items must be disassembled and repackaged as originally received.
• Items not returned in new and unused condition may be denied a refund.

Within 1 Year (Free Replacement & Repair)

• If a product is found to be defective within 1 year of purchase, we will provide a free replacement or repair.
  - NatureFlow covers return shipping for defective products under warranty.
• What’s covered?
    - Manufacturing defects
    - Malfunctions not caused by misuse or accidental damage

After 1 Year (Paid Repair Service)

• If a product malfunctions after 1 year, customers may request a paid repair service.
• Customers are responsible for all shipping costs for out-of-warranty repairs.

• Refunds will be credited to the original payment method within 7-10 business days after receiving and inspecting the returned product.
• Processing times may vary depending on the payment provider and bank policies.

• For any return, exchange, or warranty-related inquiries, please contact us:
• Email: service@natureflow.io
  

All returns should be shipped to:

NatureFlow Returns
3605 Kalgan Circle
Plano, TX 75025